Property owners are responsible for thawing frozen water in their pipes. Thawing should be done using a hair dryer, hot air or water, or steam. The use of an electric welder is prohibited.
If internal pipes have frozen, the property owner should attempt to get heat into the affected area by opening ceiling tiles, doors, and insulation and sealing off the cold air source that caused the plumbing to freeze. If you're unable to thaw the plumbing contact a plumber to assist you. If your plumbing is leaking and your not able to shut off the water supply contact the City and we will try to turn off your curb stop off.