98kQ. How do I sign up?
A. It's easy. Simply complete the authorization form and include the requested information for your desired payment method. For Visa/MasterCard credit or bank card, include the card number and expiration date, for checking accounts, include a void check, and for savings accounts, include a withdrawal slip.
You will continue to receive a billing statement as usual. Each statement will indicate the amount and will show the message "Paid by Bank Draft" for checking or savings accounts or "Paid by Bank Card" for credit or bank cards. Funds will be charged or transferred on day prior to the due date on the billing.
It can take up to a month to set up your direct automatic payment. Until you see the wording “Paid by Bank Draft” or "Paid by Bank Card" on your utility statement payment stub, please continue to pay your bill as usual, by check/cash/credit card.
Q. How will my bill(s) be paid?
A. One day prior to the due date on the billing, your card will be charged or funds will automatically be transferred from your checking or savings account.
Q. How can I be sure my bill has been paid?
A. Each Direct Payment will be clearly itemized on your monthly credit card of bank statement.
Q. What if I have a question about my bill?
A. Simply call the City using the phone number on the billing.
Q. Is there a charge for this service?
A. No. The City does not charge for Direct Payment and you enjoy the additional savings of no postage to mail bills or checks to write for your bills.